FAQs
Frequently Asked Questions
What payment methods can I use?
We accept various payment methods, including online payments by card or within previously agreed credit limits, credit card payments, debit card payments for telephone orders, bank transfers for email orders, and payments via iWoca Pay.
Do you sell to consumers?
We are wholesalers, which means that unfortunately we do not sell directly to consumers. Don't worry, you can find our products in a wide range of costume and toy stores, as well as on online e-commerce platforms and websites.
Can I come and see your products?
We appreciate your interest, but we do not currently offer in-person product viewing. If you would like to see our costumes in action, why not contact your account manager to schedule an in-person visit to your store or head office, or visit us at an industry trade show such as Toy Fair or Toymaster?
Do you offer discounts?
Psst... ever heard of seasonal discounts and sales? Yes, we have those juicy deals to keep your wallet happy. Stay in the loop by signing up here to receive our email updates to find out all about limited-time flash sales, seasonal discounts, pre-order offers, and more.
Do you offer licensed products?
Do you offer licensed products?
Do you design your products yourself?
Absolutely! We have an industry-leading studio that allows us to design and develop our own concepts in-house, from initial sketches to samples and production. No imitators allowed!
How do I register for an account?
It's as easy as one, two, three! Sign up to receive our registration inquiry form here, and one of our account managers will be in touch to learn more. Once you've completed the necessary documentation, you'll be set up with a login to the site so you can browse, place orders, and shop to your heart's content.
Alternatively, you can also write to us by phone or contact us here.
How long will it take to get an account?
Our expert account managers will contact you as soon as possible once your request has been submitted. This may take up to five business days during peak periods; please be patient, and if you have any questions, feel free to contact customer service.
How long is shipping?
For the UK:
We aim to ship orders the same day if they are placed by 12pm, however this can vary depending on peak periods. All orders, regardless of when they are placed, are shipped using a next-day delivery service.
For International Orders:
We will provide you with a customized quote for delivery times based on order size, destination, and other external factors.
How can I stay up to date with news, new product launches, and offers?
Want to stay in the loop? Get all the latest news with our newsletters and emails here. Alternatively, you can follow us on social media, including Instagram,
Facebook, and LinkedIn.
How much does shipping cost?
Nuestros gastos de envío varían en función de la ubicación y el tamaño del pedido.
For the UK:
For orders under £50, £22.50
£100–£200 order, $12.50
Over $200 order, free shipping (yay!)
For International:
We will provide you with a customized quote based on order size and destination
.
Which couriers do you use?
We primarily use ParcelForce and DPD for carton shipments and Palletways for pallet deliveries.
How do I log in to the website?
If you already have an account, you can click on the icon next to the search bar above or click on the link here to log in.
How can I place an order?
You can place an order online through your account or contact customer service by phone or email. Learn more about how to contact us here.
How do I view my previous orders?
Simply log into the website portal here and click on the icon in the top right corner. Then navigate to ‘My Dashboard’ where you will be able to find all of your previous order information, as well as your personal
details and address book.
How do I view catalogs?
Explore our treasure trove of products by clicking on the book icon in the top right corner of the website once you are logged in.
How do I get in touch?
Visit the contact us page here to find out more. We’re always happy to speak to customers regarding orders, industry trends, products, recommendations, and so much more—just drop us a line and we’ll get back to you as soon as we can!
How do I download product images?
Once you’re logged in, head to the product page you’d like to download the images from, and click ‘download all images’. If you’re eligible, we can also give you access to our Customer FTP for quicker downloads and a more streamlined system. Get in touch to find out more and if this is right
for you.
How do I update my billing or shipping address?
You can reach out to our friendly customer service team over the phone or by email to do this. Alternatively, you can also amend your customer details in the my account section of the website.
How do I know if a product is in stock, or when it will be back in stock?
All products and their individual sizes where eligible will clearly show on their product pages whether they are in stock, low stock, or out of stock. Where possible, we have also integrated the back order functionality so you can see an estimated return date for that particular item.
Can I keep items on back order?
Yes! Just add the product to your cart and check out as you normally would, if it's available for purchase.
What sizes do your products come in?
We create products for every member of the family, from babies through to preschoolers, kids to teens, and adults to even pets, so everyone can bring imagination to life through the transformative power of dress-up.
As a worldwide leader in everyday play, we have previously released our ranges under numerous size charts in order to appeal to a wide range of countries. To create uniformity and a concise collection of products
ly globally, we are gradually transferring all of our ranges into a new 'global
size guide' which will make life for you, our valued customer, easier than ever
ly before.
Instead of products being labeled in three different
variations, measurements and sizes will be uniform across the world and every
product we sell.
Don't worry though, our size measurements in precise heights (
) and centimeters are printed clearly on the outside of each and every piece of
packaging where appropriate, so both you and your customer will understand
clearly what size the product is.
Además de esto, cada producto tiene una guía de tallas en la página para que puedas ver qué tallas estás comprando, lo que hace que el proceso sea más claro que nunca.
To find out more about size guides, please click here.
